EVALUATION OF CSR DISCLOSURE IN THE SUSTAINABILITY REPORT OF PT. BANK PEMBANGUNAN DAERAH JAWA TIMUR (BANK JATIM) TBK. BASED ON GRI STANDARDS

Abstract

Sustainability reports play a crucial role in disclosing a company's social and environmental responsibilities. PT Bank Pembangunan Daerah Jawa Timur (Bank Jatim) Tbk. aims to ensure transparency in its reports by adhering to the Global Reporting Initiative (GRI) 2021 standards. However, the completeness and quality of its Corporate Social Responsibility (CSR) disclosure still require improvements. This quantitative case study evaluates the quality of CSR disclosure in Bank Jatim’s 2022–2023 sustainability report. The data were collected through document analysis and processed using content analysis. The findings indicate that while public sector disclosures have been implemented effectively, the overall level of CSR disclosure remains limited. Disclosure improvements in the economic sector by 23.53% and the social sector by 4.86% were attributed to the addition of various indicators and the impacts of multiple socio-economic cases related to Bank Jatim. Further, the 0.8% decrease in the economic sector was caused by the lack of in-depth information and qualitative data. When compared to Bank Mandiri, BPD Jateng, and BPD Jabar & Banten, Bank Jatim’s CSR disclosure is still behind them. Therefore, improvements are necessary to enhance the comprehensiveness and alignment of Bank Jatim’s sustainability report with GRI standards.