IMPLEMENTATION OF THE USE OF FINANCIAL SOFTWARE IN REALIZING STREAMLINING BUSINESS PROCESSES IN MALANG DISTRICT MSMEs

Abstract

This study aims to describe the effect of using financial software in realizing streamlining business processes in Micro, Small and Medium Enterprises (MSMEs) in Malang Regency. In this context, the research was triggered by the phenomenon of various challenges that need to be faced by MSMEs, one of which is the use of conventional methods that are no longer relevant because they are not efficient and effective in terms of time, process, and others. This study applies a qualitative descriptive approach, involving the samples of 10 MSME entrepreneurs in Malang Regency. Data are collected through semi-structured interviews and direct field observation with MSME entrepreneurs in Malang Regency in November 2023, and validated through data reduction, data presentation, conclusion drawing, and verification, involving source triangulation. The proof of this research uses Harrington's Business Process Improvement theory, especially the 12 instruments of Streamlining Business Process so that it can produce findings from the phenomena that are raised. The study findings reveal changes in strategies such as scheduling bookkeeping and recording, filing financial reports, reducing time, reducing the issuing paper costs, evaluating.