THE MANIFESTATION OF DELONE AND MCLEAN MODEL IN EVALUATING THE IMPLEMENTATION OF ERP SAP TO FINANCIAL STATEMENTS

Abstract

This study aims to evaluate the implementation of SAP S/4 HANA module FICO (Finance and Controlling) in the Accounting and Finance division using the Delone and Mclean Information System Success Model at Perum Jasa Tirta 1 Malang.  The company chosen by researchers as an object is a service company that focuses on managing water resources. This research is qualitative research that uses descriptive analysis methods. The data collection technique is using observation, interviews, and documentation. The results of research using the Delone and Mclean Model show that the implementation of SAP ERP at Perum Jasa Tirta 1 Malang was declared successful. This is because most user perceptions are positive towards almost all dimensions in the Delone and Mclean model. There are only two indicators in the six dimensions that are negatively perceived by users, namely format and system responsiveness. Both negative perceptions from users need to be considered again by the company, especially the SAP implementation team for better system improvements in the future.